The glasses are glass and the quality is really good. I highly recommend the upgrade for a quality keepsake. We did add the keepsake drinks package and that was totally worth it. We did not get priority seating or anything like that so I wouldn't recommend it. It was our first time and the experience was AWESOME! We upgraded to the Royalty package but I don't believe there was really anything special with it. What I thought was hysterical about that situation was that Christmases were highly celebrated in Medieval castles so acknowledging the day would have actually been in keeping with the authenticity of the show. Like they could get in trouble if they were overheard. Like saying Merry Christmas to a server when we were leaving and they looked around and then whispered Merry Christmas back. The guests were friendly and wishing others a Merry Christmas but it was almost like the people working were warned not to say anything. With regards to going on Christmas day, I feel like they went out of the way to not to acknowledge that it was Christmas day. Chicken was moist and they gave to-go bags for all the leftovers. As far as the meal goes, it was better than I expected. There was no "priority seating access" and everyone had cheering banner so I'm not sure what those are supposed to mean on the website. I thought for sure that our seats would be better since we made sure to get there early and were the 3rd family to check in at the VIP window. There are 3 sections on each side of the arena and we were in a side section towards the middle. We did purchase the Royalty upgraded VIP seats but I'm not sure it was worth it since I guess almost everyone has VIP seats. The other people who spoke were fine but no one in our party could understand the queen (and we are around many Hispanics day-to-day and don't usually have issues understanding). So glad that it didn't smell like horse! The storyline of the show was a bit difficult to follow since the "queen" had such a thick Hispanic accent. The show was very good and we loved seeing the performance.
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